Quantum² Framework : Other Resources - Articles : Measurement

Measurement

Measuring Service Quality in Special Libraries: Lessons from Service Marketing
Marilyn Domas White and Eileen G. Abels
Special Libraries, 86(1) Winter 1995:36-45

Valuing Information Intangibles
F. Portugal
Special Libraries Association, 2000
A detailed examination of four methods for attaching a value to information activities: ROI and Cost Benefit Analysis; Knowledge Value Added; Intranet Team Forums; and Intellectual Capital Valuations, this handbook is useful in settings where rigorous calculations are appreciated. Chapter two, dealing with the Knowledge Value-Added method, is available for preview at www.findarticles.com/cf_0/m0FEW/10_4/66276587/print.jhtml: "The basic idea is to find some surrogate measure for determining how much of an intangible asset — knowledge — is embedded in each subprocess that leads to a specific product or service."

Solving the Value Equation
Bill Roberts
Knowledge Management January 2001
"Someday soon you'll be able to prove that your business is worth more than the balance sheet says. How much is an idea worth? That depends. Perhaps nothing if you keep it to yourself. If you use it to solve a problem, it takes on a little value. If you share it with someone else who could apply it to a problem, your idea gains more value. Better yet, if you share it with many people who could use it to solve problems--say, throughout your company—its value increases even more. If you write it down, make a drawing of it or code it into software, its value rises another level. If you legally codify it by getting a patent, copyright or trademark, its potential value becomes great. And your idea's value soars if you commercialize, license or otherwise find a way to extract a financial return from it. That's valuable knowledge. Knowledge management practitioners and accountants in business, government and academia are grappling with how to measure the value of intangible assets such as ideas, human resources, customer relationships and intellectual property. Tangible assets such as inventory, plant, equipment and cash can be appraised using accounting principles that have evolved over 500 years and their value reported in financial statements, but they alone no longer determine a company's net worth."

Pricing the invaluable: putting a value on information in the corporate context
Kym Diprose
Australian library Journal, 46(4) November 1997: 386-393.
"For practitioners working in information resource centres in corporate environments, the provision of measures related to the value of the information they provide is generally perceived as a difficult and irksome task. There are difficulties reconciling the gaps that exist between the true cost of providing information and user judgements as to its value. There is no method by which information use can easily be traced to cost-effectiveness or other primary outcomes. And traditional methods of statistical process reporting seem to have little relevance to the types of figures desired by today's financial managers."

Time Inc.'s 'Strategic Asset'
Pamela G. Brooks and Lany W. McDonald
Library Journal, 124(19) Nov 15, 1999: 32-34.
Once in danger of becoming another corporate casualty, the Research Center at Time Inc. is now an indispensable part of the massive media company's daily operations. Brooks, McDonald, and company tell how they effected the transformation. — Library Journal