Quantum² Framework : Quantum² Resources - Case Studies : Measurement

Measurement

Return on Investment
Case Study: The author offers the details of her own foray into today's bottom-line thinking when faced with a request for an ROI analysis of the organization's information center. From initial preparation through establishing goals to the final product — a report and a presentation, there emerges a step-by-step plan for establishing the value of a relatively intangible asset: information. PDF [75kb]