Quantum² : Quantum² Framework : Knowledge Culture Vision

Knowledge Culture Vision

In order to understand and develop the organization's vision for knowledge culture, it is necessary to find out and document how the organization currently grapples with information and knowledge management (KM), including how it compares to best practices in the industry. It is important to understand all current KM, records management, and customer relationship management (CRM) initiatives and to be fully cognizant of related preferences and habits among stakeholders.

Key Questions:

• Does the organization reward or recognize knowledge sharing behavior? Is there clear leadership or ownership for knowledge management functions?
• Are systems in place to capture and reuse internal information and leverage past experience?
• Is top management interested in the issue and willing to commit resources?
• Is the value of knowledge sharing communicated within the organization?
  

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