Quantum2 Highlights - September 2004

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You are receiving Quantum2 Highlights, a newsletter of the Dialog leadership development program for information professionals. Unsubscribe information can be found at the bottom of this message.

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Dear Quantum2 Member,

With summer practically over, we can imagine you have had a period of vacation and are now raring to get through the busy autumn period. This period usually involves intensive budget planning for the forthcoming year, so what better time to pass on tips and courses for quantifying the value of your information centers. For more on this, read on.

In this issue of Quantum2 Highlights:

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UPCOMING QUANTUM2 SESSIONS
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Dialog will be holding Customer Updates at the following locations, which will include Quantum2 presentations

The presentations at these locations will be one or more of the following:

For more information and to register for these sessions, please visit the Dialog Web site at http://www.dialog.com/events/update.


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QUANTUM2 WEB SESSIONS
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The following Quantum2 Web sessions are being offered through December. The World Clock at http://worldtimeserver.com will convert the hours to match your local time.

Marketing Information Services
September 16, 2004 - 2:00 p.m. EST

Leading the Way: Trends and Best Practices in the Information Professional's Role
September 28, 2004 - 10:00 a.m. GMT (Session conducted in Italian)

Leading the Way: Trends and Best Practices in the Information Professional's Role
October 14, 2004 - 2:00 p.m. GMT

Achieving Results through Relationships: the Power of Influence
November 18, 2004 - 2:00 p.m. EST

Marketing Information Services
December 9, 2004 - 2:00 p.m. GMT

To register for these WebEx sessions, and for more information, please visit http://quantum.dialog.com/training/workshops/.


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QUANTUM2 COMMUNITY OF PRACTICE
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Since the 2004 SLA Annual Conference in Nashville, Tenn., Communities of Practice have been a hot topic of discussion on SLA communications. Dialog and SLA are partnering to offer the Quantum2 Community of Practice dedicated to leadership development for information professionals. Quantum2 members are invited to join to share ideas and best practices for topics such as defining the value of information services and gaining visibility with management. This community is available to all SLA members. For more details about joining the Dialog Community of Practice, please visit our website .


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QUANTIFYING THE VALUE OF YOUR INFORMATION CENTER
BY REWARDING YOUR CUSTOMERS
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As you know, we are always keen to share tips and case studies with you. One of our InfoStars, Michelle Burylo of Air Products and Chemicals Inc. has kindly provided this example from her information center, which shows how partnering with your user community can be a win-win for all in helping to show the value of the information service offering, whilst rewarding the patrons who invest in it. At Air Products, the Information and Library Services (ILS) department has created the Gold Nugget award program that not only rewards their customers for their effective use of information, but also quantifies the value of the information center to the Corporation, using standards that everyone recognizes. To read more about this unique reward program, please see her case study at http://quantum.dialog.com/.

As always, your suggestions for workshop topics are always welcome and encouraged. If you know a friend or colleague who would benefit from Quantum2, please encourage them to sign up today at http://quantum.dialog.com.

Regards

Liz Blankson-Hemans
Director - International
Information Professional Development