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Quantum2 : Quantum2 Resources : Case Studies
Case Studies
Quantifying the Value of Your Information Center by Rewarding Your Customers
by Michelle Burylo. The author outlines how her company calculates the demonstrable value the Information Center brings to the Corporation — by rewarding the employees for effective use of information.
Return on Investment
by Marilyn Bromley. The author offers the details of her own
foray into today's bottom-line thinking when faced with a request for
an ROI analysis of the organization's information center. From initial
preparation through establishing goals to the final product-a report
and a presentation, there emerges a step-by-step plan for establishing
the value of a relatively intangible asset: information. [PDF; 75Kb;
6pp]
Following Your
Vision
by Mary Ellen Bates. An interview with Eugenie Prime, Manager
of Corporate Libraries at Hewlett-Packard Laboratories, about her vision
of a new role for information services. Eugenie Prime discusses her
concept of the research information refinery: raw information comes
into the organization and is continuously placed into a more and more
refined context through analysis, integration and connection to other
information resulting in new formulations, products, business decisions
and ideas. In this context, the return on information is measured by
the growth and overall value of the organization's intellectual capital.
[PDF; 63Kb; 6pp]
Finding Buried Treasure:
An Introduction to Knowledge Sharing
by Thomson Legal & Regulatory Group. Tips on how to share
knowledge within your organization. [Flash]
The Transition to Knowledge
Management
by Mary E. Corcoran and Cheri A. Robison. Tips on how to organize
and successfully manage a group. [PDF; 14Kb; 3pp]
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